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    News — shipping

    July Shipping & Production Updates (COVID-19)

    We sincerely appreciate your support during this time, we know it's a very tough time for everyone (including us). This article will generally outline what is going on with Pawsonify, shipping times, and more.

    Are you still taking orders?

    Yes! Pawsonify is still taking orders, shipping products, working on stock, and designing new products at this time.

    Shipping & Processing Times

    We are currently shipping out orders 1-2 times a week. Packages will be dropped off at our local USPS office. We've had some hiccups from USPS when using the package drop off chute where they conveniently "misplaced" some packages, so because of this we now wait in line at the post office to make sure they accept our packages and scan our USPS Scan Form. Getting the packages scanned is proof that they have received our packages (instead of it saying "Waiting for package" forever).

    Processing time is currently 15 business days (not including USPS processing time). Shipping confirmations are sent out the day after we purchase the shipping label for your order, but sometimes we may wait a few days to drop off packages in bulk to reduce exposure at the post office.

    Priority Mail is now available as a shipping option again. First-Class is the most economic option available, however they are not offering guarantees on shipping times currently for First-Class. Priority is "more" guaranteed, but still will take longer than usual.

    Custom engraved tags will be back to being processed quicker, but we are currently very low on stock on most of our tags and are waiting for our next shipment.

    International Orders

    Yes, we are still taking international orders, but please read USPS's International Service Alerts. If you are within one of the countries affected by service suspension we will be unable to ship orders until further notice.

    It is currently taking 2-3 months for international shipments outside of North America. This is unfortunately "normal" right now and there isn't much we can do about it.

    Production Delays

    A few orders/products are currently experiencing some delays due to production issues. A few Katsucon orders are still being worked on  and scheduled to be complete as soon as possible, as well as the remainder of the Wizard Pet collar pre-orders. There have been some delays outside of our control unfortunately and we appreciate all your support and patience at this time.

    Pre-order Dog Tags have been delayed. Please check out this article regarding Pre-Order Dog Tag updates

    Moving Back

    We are finally fully moved back into our studio and back in full production mode. We are working overtime to keep up with orders and will soon be working on new products again!

    May & June Shipping & Production Updates (COVID-19)

    We sincerely appreciate your support during this time, we know it's a very tough time for everyone (including us). This article will generally outline what is going on with Pawsonify, shipping times, and more.

    Are you still taking orders?

    Yes! Pawsonify is still taking orders, shipping products, working on stock, and designing new products at this time.

    Shipping & Processing Times

    We are currently shipping out orders 1-2 times a week. Packages will be dropped off at our local USPS office in the package drop off area. Monday and Thursday are our "scheduled" drop-off days.

    Processing time is currently 10-14 business days (not including USPS processing time). Shipping confirmation emails are sent out the day that we schedule to drop packages off at the post office. If things get out of hand we will rely on USPS pick-up instead.

    Priority Mail and DHL are currently disabled as shipping options. We are not shipping out orders as quickly as we normally would, so we don't want customers paying extra for expedited mail when we can't meet those expectations. We will re-enable those shipping options in the future.

    Custom engraved tags will be back to being processed quicker, but we are currently very low on stock on most of our tags and are waiting for our next shipment.

    International Orders

    Yes, we are still taking international orders, but please read USPS's International Service Alerts. If you are within one of the countries affected by service suspension we will be unable to ship orders until further notice.

    Production Delays

    A few orders/products are currently experiencing some delays due to production issues. A few Katsucon orders are still being worked on  and scheduled to be complete as soon as possible, as well as the remainder of the Wizard Pet collar pre-orders. There have been some delays outside of our control unfortunately and we appreciate all your support and patience at this time.

    Pre-order Dog Tags are also being delayed due to production delays. We will be emailing out everyone who pre-ordered to give an update! The current estimate is that they should arrive by the end of June, so hoping to have them shipped out early July.

    Please check out this article regarding Pre-Order Dog Tag updates.

    Moving Back

    Pawsonify has finally moved back to its normal studio, however, due to some personal complications (for me, Vensy) as well as current curfews being instated in Los Angeles County, I have not been able to get the space fully setup yet which is slowing me down when it comes to fulfilling orders. 

    On average I only get about 3-4 hours per day when I go there to work on unpacking/setup, engraving, packing orders, and creating new products. I've bumped up the processing time on orders to 10-14 days to hopefully help alleviate the pressure to fulfill orders as quickly, giving me some time to get things in order again.

    Katsucon & February Shipping Schedule

    We will be selling at Katsucon February 14-16 at the Gaylord National Hotel and Convention Center. Our booth location and more information regarding the show will be released within the next week.

    Pre-orders placed during the event (for sold out products) will ship by the end of March at the latest.

    Shipping Information

    Please note, due to travels any orders placed after February 9th will not ship until February 18th *AT THE EARLIEST*. However, please be aware it may take up to 2-3 weeks to ship orders placed after February 9th.

     

    More information coming soon regarding Katsucon.

    Feel free to follow us on social media for updates!

    Holiday Shopping

    December is the time of shopping for gifts! We offer free domestic shipping on orders over $35. For a limited time, we are also offering free international first-class shipping on orders over $75 (normally $100). This offer will end on January 1st.

    Shipping Deadlines

    Here are some guideline dates for ordering to receive your order before the 25th!

    • First-Class Mail: Order by December 18 (Dec 16th for Alaska and Dec 17th for Hawaii)
    • Priority Mail: Order by December 19

    Unfortunately we cannot guaranteed international delivery dates due to possible delays during customs.


    Gift Wrap

    We also offer gift-wrapping with special holiday designs during the holiday season! Be sure to add this to your cart to have your item pre-wrapped. Add a special order note and we'll even include a cute holiday greeting card with your message!

    Giftwrap

    Buy Now


    Gift Cards

    Not sure what fandom your friends like, or unsure of their dog's neck size? Gift cards are an easy solution for that! We carry both digital and physical gift cards. You can load 'em up in various amounts!

    Buy Now

     

    October/November Shipping Updates for Orders Placed in September

    Thank you so much for your interest in Pawsonify! We have officially completed our convention run for the year.

    There are many orders (and pre-orders) that have been placed in September and I will be working very hard to fulfill all orders as quickly as I can.

    Here is a general guideline for when your order should be shipped out (order date includes convention pre-orders):


    If you placed your order before September 25th your order will be shipped in October.

    If you placed your order after September 25th, your order will be shipped in November.


    Processing times are currently longer (30-45 days) due to the high volume of open orders I currently have to process. I am also in the process of building up the business for faster, streamlined, production - but that will take time to accomplish! 

    The first batch of orders will be processed this upcoming week (October 7-11). 

    You will receive an email with tracking once your order has been packaged and prepared for pick-up by USPS. Once you receive this email, it may take up to 2-3 business days for USPS to process the package.

    Pawsonify is currently in the process of moving to a bigger studio space, so I am unable to take packages to the post offices all the time, resulting in relying on USPS pickup.

    I sincerely appreciate your patience and understanding during this time!

    - Vensy

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