
100% Satisfaction Guaranteed
At Pawsonify, we pride ourselves in providing high quality products and customer satisfaction. We want to make sure that the products purchased function as intended, however, sometimes there can be manufacturing issues.
How does it work?

30 Days - Return or Exchange
If you’re not satisfied with your purchase, you can return or exchange it within 30 days.
- Applies to selected products and orders only.
- To start a return or exchange, head to our Returns & Exchanges Portal.

6 Months - Product Warranty
Our 6-Month Product Warranty offers a replacement for faulty products.
- Applies to selected products and orders only.
- Within 6 months of Purchase
- One-Time Replacement | T&C Apply
- If the item being claimed under warranty is discontinued or sold out, you can choose an item of the same value or lesser value.
Frequently Asked Questions
What do you mean by 100% Satisfaction Guaranteed?
At Pawsonify, your happiness is our priority! We personally inspect each product before shipping, but if something isn’t right, we’re here to help.
• 30-Day Returns/Exchanges: Not satisfied? Eligible products can be returned or exchanged within 30 days.
• 6-Month Warranty: Covers one-time replacement for defects* beyond 30 days.
*Excludes fraying, chewing, normal wear, or misuse.
How does the Product Warranty work?
If your Item(s) breaks or you find a manufacturing defect in your item(s) within 6 months of the original purchase date, just reach out to us with a brief description of the issue and a photo or video clearly showing the defect.
We’ll arrange a one-time replacement of the same product at no cost to you during the warranty period. If the product is discontinued or out of stock, we may replace it with a similar option.
Eligibility
Does the Product Warranty apply to all items?
Our Product Warranty applies to most items, but it excludes Select Seconds, Last Chance, and Clearance items. These ineligible products are final sale and do not qualify for returns, exchanges, or warranty coverage. If you have questions about your order, feel free to reach out!
What defects does your warranty cover?
We cover most defects related to our products, including:
- Manufacturing defects
- Faulty materials (e.g., broken buckles, broken D-rings, torn material)
- Splitting or fading leather (applies to the Naruto Rogue and Ninja collars)
- Broken loops on the top of Pet ID Tags
- Partial fading of engraving on Pet ID Tags
Examples of what isn't covered:
- Any chewing on the buckle, Pet ID Tag, Material or hardware of the product
- Fraying of the material due to pet scratching or licking
- Disassembly or adjustments made to the product
- Modifications caused by improper use or misuse of the product
- Damage coming from or caused by normal wear and use
Pawsonify reserves the right to review and validate any warranty claims or adjust our warranty policies at our sole discretion.
Miscellaenous
What if I made my purchase at a convention?
If you purchased an item from the Pawsonify Booth at a convention, please use our online form to submit your claim. Make sure to include your name, contact details, the product in question, the convention name, and the approximate date and time of your purchase. Be sure to attach pictures so we can assess whether the item qualifies for coverage. Claims must be submitted within 6 months of purchase and cannot be accepted after this period.
If my order is a gift from my friend, can I still claim the warranty?
Only the original account holder who placed the order can claim the warranty, meaning your friend would need to submit the request.
All warranty claims must be accompanied by a valid Pawsonify order number from our website (www.pawsonify.com) or relevant order details (such as convention details) and submitted to our customer service team for review.
Can I request a different product for my replacement under the warranty?
We can only offer replacements for the same product as the original order. If the original item is discontinued or out of stock, we will provide store credit or allow you to choose an alternative product of your choice.
What happens if the item I’m claiming under warranty is no longer available?
If your item is discontinued or out of stock, we’ll offer a replacement of equal value from our current selection or provide store credit so you can choose something else you love!
How do you Claim your Warranty?
The Pawsonify Team is here for you, whether you need an exchange, a refund, or just want to share some adorable pet photos.
Simply reach out to us by clicking "Contact Us" below. Seriously, reach out.
Let customers speak for us
from 1331 reviews
The order was processed and delivered in a timely fashion. Very impressed by the quality of materials and design details. Our cat adjusted to his new collar very quickly and doesn’t have any issues wearing it. Has been wearing it for about a week now and there aren’t any signs of wear, and has yet to pop off or snag. Looking forward to seeing how long it holds up. Overall, very satisfied with my experience ordering from pawsonify and would have no problem ordering again in the future.
My girl Nami absolutely loves the gum gum fruit catnip toy. We've tried a bunch of toys with her, but we've never seen her so playful with any other toy. Easily her favorite. We bought both the op op fruit and the gum gum fruit, while she seems to go for the gum gum fruit first, she's equally playful with both. The catnip in the toy is very strong, I could smell it the moment I opened the package. All in all, everything we have purchased from Pawsonify has been amazing, and I'll definitely be, back for more.
im obsessed with this name tag!! it looks amazing, really high quality, and exactly what i wanted. shipping was so fast too. and my pup loves it, looks super cute on him. definitely recommend!!
My husband and I named our cat Nami after the character in one piece, so when we found out we could get a name tag with her jolly rodger on it, we were so excited. These are great quality, the design is engraved, and its just beautiful.
My newfy mix's name is Perona and her wearing the hollow hollow devil fruit as a tag is so fitting!! It's held up well through camping trips and neighborhood walks :)
The tag is very obviously high quality, it arrived quickly with no issues, and the text is very clear and easy to read. It wasn't hard to put on my dog's collar and the bigger ring worked flawlessly for the larger D-ring on his collar. I'll definitely be buying from Pawsonify again.
I just recently began to watch Inuyasha and I fell in love with the series! While I was scrolling through reels one day I came across an ad about pet collars that were Inuyasha themed and that made me feel very excited, I Purchased the Kagome collar with a jewel shard tag and when they arrived it looked AMAZING! the quality was great and the tag print was high quality, would 100% Purchase more cat collars in the future
Definitely recommend, super cute and good quality! The tag and collar together are just so adorable, especially for the nerds.
Collar came earlier than it was expected to arrive so that’s a plus! But, honestly I was a little worried about quality and really worried about the adjustable sizing as my cat is considered “big.” Well the quality is good and the collar was able to be adjusted to my cats size. He doesn’t seem to mind it and I love seeing it on him so it’s a win win!
Phenomenal quality. Cats don't mind the size of them, and they're just darling. Two 2-year-olds, a 6-year-old, and a 15-year-old. Yeah, these are great for every age 💞
He had a XS but grew so quickly !!! Had get a small for him because I’m in love with the design and anime
For this being a small business they have amazing quality in the collar the thing I love the most is that there is no metal it’s all fabric, my dog is big so it fits him snug. The amount of compliments he gets from anime fans is something I didn’t expect but it makes him feel like a good boy. Most definitely recommend if you want your dog to have character with a collar.
Now my Loki can match me with a Sound collar! He got the Sesshomaru to be fancy! And I got my nephew's the rouge to match his Itachi cosplay!
My babies are a brother and sister pair. I've had them since they were 6 weeks old, and even though they have different patterning, I love to get them things that are matching. When the tag collections first came out for one piece, I was disappointed because I really wanted the Franky and Robin tags, but they hadn't been released yet. When they dropped, I had no choice but to make it happen!
With a cat named Sanji, I knew I had to get this for him - But the quality surpassed all expectations. It looks fantastic, it’s sturdy enough to withstand his adventures, and the engraving is excellent too.
Officially Licensed
Show your love for your favorite series with our officially licensed merch!
Quick & Easy Returns
Returns & Exchanges are accepted within 30 days of delivery.
We Love Pets
We love pets at Pawsonify! Pet comfort & safety is our #1 Priority here!
Fast Shipping
We ship within 1-2 business days! Orders are shipped with USPS, DHL, or UPS.
