FAQ

Cat (One Size): 8-12" (20-30.5 cm)

Dog X-Small: 8-12" (20-30.5 cm)

Dog Small: 10-15" (25.5-38 cm)

Dog Medium: 13-20" (33-51 cm)

Dog Large: 16-26" (41-66 cm)

We can make larger collars for customers, but there will be added fees because of the extra time and material required.

Collar Widths:

Cat and Dog X-Small: ⅜” (0.9525 cm)

Dog Small: ⅝” or ¾" (1.5875 cm or 1.905 cm)

Dog Medium and Large: 1” (2.54 cm)

No, we chose to use leather for pet safety.

Leather is more flexible and lightweight. If we chose a lightweight metal, it would have sharp edges which could hurt the pet (imagine if it got stuck in their mouth or if it got folded into their skin). If we chose a metal that would have a nicer finished edge, it would be heavier for the pet (especially cats).

This was a conscientious decision on our part.

If you're purchasing from the product page, there is an engraving form on the product page itself.
Pop-ups have a field for adding engraving information.
Bundles have no engraving input, but you should be prompted to add engraving in your cart.
Worse comes to worse, if you were unable to add engraving information to your order, please email us as soon as you've placed your order and we can manually add the engraving information to your order.

We kindly request that you double-check all engraving information before submitting your order to ensure its accuracy. Please note that we cannot be held responsible for replacing orders with incorrect information.

We copy/paste the information directly from your order into our engraving software. It is not our responsibility to change or confirm any information that was submitted to us (unless it is a very clear mistake).

We ship Pawsonify Originals worldwide.

Restrictions apply to officially licensed products. Please pay attention to each listing to see if the item can be shipped to your country (this information can be found in the item listing description). These restrictions are due to our contracts with our licensors.

Customers are responsible for any import fees/taxes.

U.S. First Class Mail: 3-6 business days.

Priority Rate (USPS): 1-3 business days.

UPS Ground: 1-5 business days.

International Customer (USPS):Generally delivered within 14-21 business days. Unfortunately, packages will sometimes be held in customs and delay delivery up to 4 weeks.

Customers are responsible for any import fees/taxes.

Before reaching out to support, please follow these steps below:

Check all possible locations the package may have been left at your address. This usually includes back doors, mailboxes, mail rooms, main offices, etc. Sometimes mail couriers leave it in different spots.

Ask any neighbors or people in your neighborhood or building who may have accidentally received, or retrieved, your package. Sometimes neighbors will see packages out in the open and want to help you by taking it inside so it doesn't get stolen.

If you still can't locate your package, please contact your local post office and advise them of the situation, they might have some solutions for you.

Sometimes packages are scanned as 'delivered' early when they're sorted and loaded onto a vehicle for delivery instead of when they are actually being delivered. When this is the case, the packages usually end up being delivered within a few additional business days.

If you have followed all of these steps and your order still hasn't arrived after 7 days, please reach out to our support.

USPS sometimes skips scanning at locations. This can lead to orders being stuck with the “Package Acceptance Pending” message on tracking. Usually, the order will arrive without any issue, it will just be a bit later than usual.

If the tracking has not updated and the order still hasn’t been delivered after 3 weeks, please reach out to us for help.

Please make sure your shipping address is correct at checkout. You are responsible for paying additional shipping costs if the address you provided on your order is incorrect or missing information and that causes the package to be returned to us.

If you forgot to include information, check your order confirmation email to update your address.

Unfortunately, if the order has already been shipped, we cannot make any changes. We do not have the ability to redirect packages.

It is the responsibility of the customer to ensure that the address provided is correct. Any correction or replacement order due to the address being incorrect is financially the buyer’s responsibility.

Please us our Exchange Portal to process an exchange with your order.

+ You must initiate an exchange request within 14 days of receiving the item.

+ You must ship the item back within 14 days of receiving the item. Shipping costs are the responsibility of the buyer.

+ Items that cannot be exchanged: Engraved I.D. tags and custom sized collars.

** The returned items must be like-new condition, resellable, and have no pet fur attached. If your return arrives in used condition or damaged we will charge a re-stocking fee.**

At Pawsonify, we kindly ask customers to cover any shipping costs associated with exchanging items.

We suggest using USPS for U.S. orders or your local courier for international orders, as these are usually the most budget-friendly choices, but you're welcome to choose your preferred courier.

To guarantee the package reaches our warehouse, we advise you to include a tracking number.

Mail all items to the following address:

Pawsonify
1411 N Batavia St 112
Orange, CA 92867

After we receive, inspect, and approve your return or exchange in accordance with our policy, please allow us 2-5 business days to process it.

EXCLUSIONS: All custom engraved Pet Tags, custom sized collars that are Made-to-Order, discontinued items, and B-Grade items are unable to be exchanged.

Collars

Pet ID Tags

Shipping

Returns & Exchanges

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