Have questions? We've got answers.

Bundles are sold as fixed, pre-matched sets, so items can't be swapped out within a bundle.

If you'd like a different combination, you can buy the pieces separately and mix designs however you like — just note that buying separately won't include the bundle discount.

Yes — every bundle is priced below the total of its items purchased individually, so you save by buying the set. The exact savings is shown on each bundle's page.

Size each item to the body part it fits: use your pet's chest girth for the harness and neck measurement for the collar.

If your pet falls between sizes, we generally recommend sizing up on the harness for comfort and adjustment room, and choosing the snugger size on the collar. Our size charts and support team can help if you're unsure.

On bundles that include both a harness and a collar, the size dropdown has two parts. The first size is your harness size and the second is your collar size.

They're chosen separately because a pet's chest and neck don't always match the same letter — so measure each and pick the best fit for both.

Each bundle's exact contents are listed in its title and description — for example, a “Dog Four Piece Bundle” includes four coordinating items.

Most bundles pair a harness or collar with a matching leash, and some add a pet tag or poop bag holder. Check the product photos and description for the exact pieces in the set you're viewing.

If your bundle includes a Pet Tag, add your engraving the same way as a standalone tag — use our Pet Tag Customizer right after ordering and it'll be linked to your order.

Yes, our cat collars have breakaway buckles.These “safety” or “quick release” buckles are designed to release under pressure if your cat gets caught, keeping them safe from harm.

Yes! All the collars we sell are fully adjustable, making it easy to find the perfect fit for your pet.

Adjusting your collar is simple, but if you need guidance, we’ve got you covered! Check out our step-by-step Collar Adjusting Video for a quick and easy tutorial.

No, we chose to use leather for pet safety.

Leather is flexible and lightweight, making it safe for pets. Lightweight metals can have sharp edges that might harm them, while smoother, heavier metals are less suitable, especially for cats.

We love hearing your ideas! While we don’t offer fully custom designs, we’re always open to suggestions for future collections.

Each collar comes with the buckle suited to its type: a safety breakaway buckle on cat collars and a secure side-release buckle on dog collars.

All of our plastic buckles are made of polyoxymethylene (POM).

POM (Polyoxymethylene), also known as Acetal or Delrin, is a high-performance engineering thermoplastic- a formaldehyde-based engineering plastic. It is specifically designed to bridge the gap between ordinary plastics and metals.

Did You Know? POM is often called "Plastic Steel" because its molecular structure allows it to behave more like a metal than a traditional plastic, providing incredible fatigue resistance for parts that need to open and close thousands of times.

We are currently unable to offer metal buckle alternatives.

Dog collars have a secure, non-breakaway buckle and a D-ring, so you can attach a leash.

Cat collars use a breakaway buckle for safety — it's designed to pop open under pressure so your cat can free themselves if snagged. For that reason a cat collar should not be used with a leash. To walk a cat on a leash, use a harness instead.

Collars are sold on their own — a leash isn't included. Many designs have a matching leash available separately, and our leashes use a universal clip that pairs with our collars and harnesses, so you can mix and match. Browse the matching design or our Leashes collection to add one.

Spot clean your collar with mild soap and cold water, then let it air dry.

We don't recommend machine washing or tumble drying — the designs are sublimation-printed, and harsh cycles or heat can affect the print and hardware.

Use a flexible measuring tape or a piece of string* around the pet’s neck. Allow room by placing two fingers between the collar and the pet’s neck. 

*When using the string method, a flat ruler is needed to get the measurement after getting the size around the pet’s neck.

Cats' natural behaviors like scratching, climbing, and chewing can cause collar wear and tear. To prevent this, regularly check and maintain the collar, and use treats to help your cat adjust. If your cat shows discomfort, remove the collar and reintroduce it gradually. For more tips, watch instructional videos on training cats to wear collars comfortably.

Cat Collars:

• One size: 8-12" (One size fits most)

Dog Collars:

• Extra-Small: 8-12"
• Small: 10-15"
• Medium: 13-20"
• Large: 16-26"

Although we always recommend measuring your pet's neck size, you can use the following as a starting reference point for sizing:

Cat Collars: Fit cats from 6 lbs to 22 lbs

Extra-Small (≤12”): Dogs up to 10 lbs

Small (11”-15”): Dogs 11-25 lbs

Medium (13”-18”): Dogs 26-55 lbs

Large (16”-24”): Dogs 56-80 lbs

Cat collars come with a bell attached to the collar with a split ring. The bell and split ring are removable. The buckle is a breakaway.

The x-small dog collar comes with a D-ring for leash and tag use. The buckle is NOT a breakaway.

Yes, our harnesses are fully adjustable, making it easy to achieve a secure and comfortable fit for pets with unique body shapes. The adjustable straps also accommodate growth, but as your pet reaches their full size, you may need to size up to maintain their comfort.

To adjust the harness:

1. Locate the adjustment sliders on the straps.
2. Slide the straps through the sliders to loosen or tighten the fit as needed.
3. Check the fit to ensure it’s snug but comfortable—there should be enough room to fit two fingers between the harness and your pet.

This ensures a secure and comfortable fit for your pet’s adventures!

For Dog Sizing, we recommend checking our harness size charts for detailed guidance.

• For our cat-loving fans, we recommend XXS for cats up to 10 lbs and XS for cats 10 lbs and over.
• And trust us - our employee has a 22 lbs cat, he wears our XS~!

Spot clean with cold water and mild, pet-safe detergent (free and clear formulas recommended). Lay flat to dry.

Avoid machine washing or tumble drying — the designs are sublimation-printed, and harsh cycles or heat can affect the print and hardware.

Putting the harness on your pet is simple:

1. Unbuckle the harness and lay it open.
2. Place the harness over your pet’s head so the front loop sits comfortably on their chest.
3. Adjust the straps around their body and secure the buckle.
4. Check the fit to ensure it’s snug but not too tight—allow room for two fingers to fit between the harness and your pet.

Most of our harnesses share the same size chart, but small design differences mean some styles run a little roomier or snugger than others. If your pet is between sizes, use your chest-girth measurement and the size chart as your guide — and when in doubt, size up for comfort.

Our harnesses go over the head rather than being step-in. You unbuckle and lay the harness open, slip the front loop over your pet's head so it rests on their chest, then fasten the adjustable side buckle and check the fit — snug, with room for two fingers.

Both — our harnesses are made for real, everyday leash walking, not just looks. Each has a secure leash attachment point and fully adjustable straps so you can get a comfortable, snug fit.

As with any harness, make sure it's properly adjusted (snug, with room for two fingers) before you head out, and keep an eye on strong pullers or escape-prone pets.

Yes! Many of our harnesses come in cat-friendly sizes — we recommend XXS for cats up to 10 lbs and XS for cats 10 lbs and over (one of our team's 22 lb cats happily wears an XS).

Check the size dropdown and harness size chart to confirm the right fit.

A collar sits around your pet's neck and is great for holding ID tags and everyday wear. A harness spreads pressure across the chest and shoulders, which is gentler for walks — especially for pullers, small breeds, flat-faced dogs, and cats.

Many pet parents use a collar for ID and a harness for walking. If your pet pulls or has a delicate throat, a harness is the safer choice for leashed walks.

We ship Pawsonify Originals worldwide.

Customers are responsible for any import fees/taxes.

Restrictions apply to officially licensed products. Please pay attention to each listing to see if the item can be shipped to your country (this information can be found in the item listing description). These restrictions are due to our contracts with our licensors.

If you can't view the product page and get a 404 error, chances are we can't ship to your country. Sorry!

We offer international shipping through DHL and UPS. Delivery times vary:

• DHL: Typically 4–21 business days (customs delays may extend this up to 4 weeks)

• UPS: Delivery times depend on the selected service at checkout.

Please note that customers are responsible for any import fees or taxes.

We're sorry for any inconvenience, but due to licensing agreements, some products can only be shipped to specific regions. These rules are set by the licensors, which means we can't send these items to all countries.

We appreciate your understanding.

Spot clean with cold water and mild, pet-safe detergent (free and clear formulas recommended). Lay flat to dry.

Here’s an easy-to-read chart for recommended leash and accessory pairings: 

• XS Leash (5/8") → XS Collar or XXS/XS Harness
• S Leash (3/4") → S Collar or S Harness
• M/L Leash (1") → M/L Collar or M/L/XL Harness

Our leashes feature a universal clip that pairs perfectly with harnesses, collars, and most standard pet accessories for a secure fit.

However, we don’t recommend using them directly with breakaway cat collars, as these are designed to release under pressure for safety.

Choose your leash width to match your pet's size. As a guide:

• XS: Cats and small dogs.
• Small: Medium sized dogs.
• Medium / Large: Large dogs.

Check the leash's product page for the exact widths available for that design.

Many of our licensed designs are exclusive to Pawsonify and can't be found from other pet brands. Some styles debut at conventions before they appear online, and convention-exclusive items may differ from our online catalog.

Yes. Our anime and pop-culture designs are produced through official licensing partnerships with the brands they feature — so every product is officially licensed, never bootleg or fan-made.

Please head on over to our Brand Ambassador Page and apply! If we think you'll be a good fit, we will reach out.

We are now on FAIRE!

We have limitations of what can be sold wholesale, so please check our FAIRE account.

On any sold-out product, look for the “Notify me when available” option, enter your email, and we'll email you automatically as soon as it's back in stock. You can sign up on as many products as you like.

Heads up: a few items are permanently retired when their license ends and won't be restocked (the product page will note this) — but everything else can come back.

Your payment is processed through Shopify's secure, PCI-compliant checkout — we never see or store your full card details.

Your pet's engraving details and order information are used only to fulfill your order and are kept private. We don't sell your personal information.

Yes, we are!

It's best to purchase from us directly (it's expensive for us to sell on Amazon), but if you want that Amazon Prime Shipping speed, we honestly don't blame you.

We will always carry a larger variety of products on our website and offer greater bundle discounts on our website.

Please contact us with the discount code you are trying to use and we will do our best to investigate why it isn't working!

Please Note: If you already placed an order, we can not make post-purchase discount adjustments to your order.

We’re sorry, but the license for this item has expired, and it will NOT BE RESTOCKED. We appreciate your understanding!

If the item you’re looking for is no longer available, don’t worry! We have a wide range of current products inspired by your favorite anime series. Explore our latest designs, from collars and tags to leashes and harnesses, all crafted to bring unique flair to your pet’s style. There’s always something new to discover, so take a look at what’s in stock today!

Browse our bestselling products here!

We’re always working on new releases! Follow us on social media or sign up for our newsletter to stay updated.

• Sign up for our Newsletter
  

Follow us Online:

• Instagram
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• TikTok

Currently, we’re unable to offer emoji engraving. If an emoji is included, the engraving will be completed without it. 😔

Yes! Please use our Pet Tag Customizer and your information will be automatically updated on your order!

If we have already shipped your order it will not allow you to update it anymore.

Engraving is included at no extra cost! Every Pet Tag comes with complimentary engraving, so you can personalize it to your liking without any additional charges.

• If you're purchasing from our website (pawsonify.com), there is an engraving form on the product page.
• Orders placed through Facebook, Instagram, Shop App, etc.: to add engraving information to your order, please use our Pet Tag Customizer as soon as you've placed your order and your information will be automatically added to your order!
• The customizer will ask for your Order number which will be this many digits #xxxxx.

Engraving doesn't add any delay — personalized Pet Tags ship on the same processing schedule as the rest of our products. See our shipping schedule for current timing, and you'll receive tracking as soon as your order is on its way.

Engraving is done on the back of the tag, which has limited space.

Refer to each product for details, but each one fits a pet’s name and phone number.

Your tag is engraved on the back only. The front shows the design you chose, and the back is engraved with your pet's details.

If you prefer a blank Pet Tag, simply enter “N/A” in the engraving field, and we’ll send it to you without any engraving.

If no information is provided and “N/A” isn’t entered, we’ll follow up with you to confirm whether you’d like engraving. If we don’t hear back within 5 business days, we’ll proceed with shipping a blank tag for you.

If there’s an error on your Pet Tag due to our mistake, we’ll happily replace it at no cost.If the mistake is based on the information provided, we can create a new tag for you for a $10 fee, which includes shipping.

We encourage customers to double check to make sure that the engraving information is correct before submitting your order.

If you spot an error after ordering, use our Pet Tag Customizer right away with the correct details to update your engraving info.

When customizing your Pet Tag, it’s best to include essential information due to limited space.

• Your pet’s name
• A contact phone number
• A note if your pet is microchipped
• You can also include a short message like “Call if Lost”

Since customized products are made just for you, we’re unable to resell them. However, we’re happy to offer a 50% refund on returned items to help make things right.

For the same reason, engraved Pet Tags aren’t eligible for exchange. If we made a mistake on your engraving, or your tag arrived damaged, we’ll replace it at no cost to you.

Thanks for your understanding!

Our Pet Tags come in two sizes:

• Small (Cat/XS) — best for cats and extra-small dogs.
• Large (S/M/L) — sized for small, medium, and large dogs.

Match the tag size to your pet's collar size for the best proportion.

No — the engraving is etched into the metal, not printed on top, so the text itself won't rub off with normal wear. As with any pet tag, the surface finish can pick up small scratches over time with heavy daily use, but your pet's information stays legible.

Wash by hand or spot clean with cold water and mild detergent (we recommend a free and clear formula to prevent pet allergies). Hang or lay flat to dry.

To refill the dispenser, simply unzip the bag and insert a new roll of bags. Each dispenser holds one standard roll of 15-20 poop bags.

Each dispenser comes with two full rolls so you’re ready to go!

Our dispensers are compatible with most standard-sized poop bag rolls, making them versatile and easy to refill.

If you would like to exchange an item for a different color or size, you can return the purchased item for an exchange within 30 days of delivery.

Note that all shipping costs involved with exchanges are the customer's responsibility. Please be sure to measure your pet and double check the items you are ordering.

In order for the item to be eligible for an exchange, the item must be unused, unwashed, and in the same condition in which you received it.

Pet Tags only qualify for a 50% refund.

Items that do not qualify for exchanges:

• Select Seconds
• Clearance Items
• Discontinued Items

To process an exchange, please visit our Return & Exchange Portal.

We want to make sure that you are satisfied with your item! In order for the item to be eligible for a return, the item must be unused, unwashed, and in the same condition in which you received it.

Items that do not qualify for returns or exchanges:

• Select Seconds
• Clearance Items
• Discontinued Items

Unacceptable returns:

• Damage from your pet chewing on the buckle or material, including fraying, tearing, or scratching.
• Physical damage to the product.
• Dirt or stains on the material.
• Any modifications, alterations, or sewing done to the product.

Returns received within 30 days of delivery date will be refunded.

Limitation of Returns & Exchanges on specific products:

1. Customized Pet Tags, for any returns for reasons other than a Pawsonify error will only be eligible for a 50% refund of the tag's purchase price (after adjustment of discount/shipping, if required).
2. Shipping fee and express shipping fee are non-refundable.
3. If your product is discontinued or out of stock, we may replace it with a similar option. Pawsonify reserves the right to make the final decision.

If the returned item is damaged or not in its original condition as when you received it, we reserve the right to apply a restocking fee, which will be deducted from your refund.

Returns after 30 days of delivery cannot be accepted. Please note, the cost of shipping on returns is not covered by Pawsonify.

• Upon receiving the item and confirming it is acceptable, the refund will be issued to the form of payment that was used for the purchase.
• The refund can take 3-5 business days to reflect in your account.

To process a return, please visit our Return & Exchange Portal.

We kindly ask customers to cover any shipping costs associated with exchanging items.

We suggest using USPS for U.S. orders or your local courier for international orders, as these are usually the most budget-friendly choices, but you're welcome to choose your preferred courier.

To guarantee the package reaches our warehouse, we advise you to include a tracking number.

Yes! We offer free shipping on all orders over $50 within the USA. Just make sure your cart total meets the minimum, and the shipping discount will automatically apply at checkout. 🎉

Shipping times depend on the shipping method you choose at checkout:

• U.S. First Class Mail: 2–6 business days

• UPS Ground: 1–5 business days

Please keep in mind these estimates do not include our processing time, so your order may take a bit longer to arrive. We’ll do our best to get it to you as quickly as possible!

Unfortunately, if the order has already been shipped, we cannot make any changes. We do not have the ability to redirect packages.

It is the responsibility of the customer to ensure that the address provided is correct.

When a package can't be delivered, the carrier makes multiple delivery attempts and leaves a notice with tracking information at the delivery address. It is the recipient's responsibility to track the order and arrange redelivery or pickup with the carrier before the package is returned to us.

Unfortunately, we can't see the specific reason a package was returned. Our visibility is limited to the same tracking information available to you, and we don't have any details beyond that.

Once a returned package arrives back at our warehouse and we confirm it was undeliverable (examples: incorrect address, delivery failed, no such number, unclaimed, business closed), we'll reach out to arrange one of the following:

• Re-shipment: We can send your order again once you cover the shipping cost.
• Refund: We can refund the items purchased. Refunds do not include shipping charges. If your order shipped with free shipping, the original shipping cost we paid to the carrier will be deducted. Customized Pet ID Tags are refunded at 50% of the price paid, since they're made to order and can't be restocked.

To avoid delivery issues, please make sure your shipping address is complete and correct, and that someone is available to receive the package, especially for business addresses with limited hours. Once an order is picked up by the shipping carrier we are unable to make changes on our end and it is then the customer's responsibility to communicate with the carrier about holds or re-routes.

We want to remind you to please double check your shipping address before finalizing your order!

Any issues with delivery resulting in the package being returned to us (Examples: Incorrect Address, Delivery Failed, No Such Number, etc.) will be handled as follows:

• Once the package arrives back to our warehouse and we confirm that the package was undeliverable, you will be refunded for the items purchased.
• If the order includes a customized Pet ID Tag, you will only receive a 50% refund for the price paid for the tag.
• The refund will not include shipping charges. If you would like to purchase the same items, you will have to place a new order.

If you reach out to us and we are aware of the situation, it will be handled as follows:

We totally understand that mistakes happen, and we're here to help! However, if an order is shipped to the wrong address due to a mistake in the provided information, we're unable to take responsibility.

• If the package must be reshipped, it is the buyer's responsibility to pay for a new shipping label.
• To ensure a smooth delivery, please take a moment to double-check your shipping details at checkout.
• If you do notice an error, reach out to our friendly customer support team ASAP. We'll do our best to assist within the constraints of our shipping processes. Thanks for your understanding!

If you forgot to include information, check your order confirmation email to update your address. If you have any issues, please contact us immediately so we can assist you.

Before reaching out to support, please follow these steps below:

• Check all possible locations at your address (back doors, mailboxes, mail rooms, main offices, etc.).
• Ask neighbors or people in your building if they have your package.
• Contact your local post office if you still can't find your package.
• Packages may be scanned as 'delivered' early; they usually arrive within a few additional business days.
• If your order hasn't arrived after 7 days, reach out to our support.

If you purchased Route Package Protection: Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.”

Once your package is handed off to the shipping carrier, delivery times are entirely in their hands. While we do our best to ship orders promptly, we aren't able to control any delays caused by the shipping company. We appreciate your understanding and patience!

We ship Monday-Friday and we generally ship orders within 1-2 business days. We do not ship on weekends or holidays.

Orders containing pre-order item(s) will not ship until the pre-order(s) item is ready.

If there is an issue with your order, we will attempt to reach out to you to correct it:

• Part of address is missing
• Engraving information is missing

We can only offer replacements for the same product as the original order. If the original item is discontinued or out of stock, we will provide store credit or allow you to choose an alternative product of your choice.

Our Product Warranty applies to most items, but it excludes Select Seconds, Last Chance, and Clearance items. These ineligible products are final sale and do not qualify for returns, exchanges, or warranty coverage. If you have questions about your order, feel free to reach out!

Yes, this product is backed by our 6-month warranty! If it breaks within that time, we’ll gladly provide a replacement to ensure your satisfaction.

Click here for warranty information.

If your Item(s) breaks or you find a manufacturing defect in your item(s) within 6 months of the original purchase date, just reach out to us with a brief description of the issue and a photo or video clearly showing the defect.

We’ll arrange a one-time replacement of the same product at no cost to you during the warranty period. If the product is discontinued or out of stock, we may replace it with a similar option.

Only the original account holder who placed the order can claim the warranty, meaning your friend would need to submit the request.

All warranty claims must be accompanied by a valid Pawsonify order number from our website (www.pawsonify.com) or relevant order details (such as convention details) and submitted to our customer service team for review.

We cover most defects related to our products, including:

• Manufacturing defects
• Faulty materials (e.g., broken buckles, broken D-rings, torn material)
• Splitting or fading leather (applies to the Naruto Rogue and Ninja collars)
• Broken loops on the top of Pet ID Tags
• Partial fading of engraving on Pet ID Tags

Examples of what isn't covered:

• Any chewing on the buckle, Pet ID Tag, Material or hardware of the product
• Fraying of the material due to pet scratching or licking
• Disassembly or adjustments made to the product
• Modifications caused by improper use or misuse of the product
• Damage coming from or caused by normal wear and use

Pawsonify reserves the right to review and validate any warranty claims or adjust our warranty policies at our sole discretion.

At Pawsonify, your happiness is our priority! We personally inspect each product before shipping, but if something isn’t right, we’re here to help.

• 30-Day Returns/Exchanges: Not satisfied? Eligible products can be returned or exchanged within 30 days.

• 6-Month Warranty: Covers one-time replacement for defects* beyond 30 days.

*Excludes fraying, chewing, normal wear, or misuse.

If your item is discontinued or out of stock, we’ll offer a replacement of equal value from our current selection or provide store credit so you can choose something else you love!

If you purchased an item from the Pawsonify Booth at a convention, please use our online form to submit your claim. Make sure to include your name, contact details, the product in question, the convention name, and the approximate date and time of your purchase. Be sure to attach pictures so we can assess whether the item qualifies for coverage. Claims must be submitted within 6 months of purchase and cannot be accepted after this period.