We can make larger collars for customers, but there will be added fees because of the extra time and material required.
Cat and Dog X-Small: ⅜” (0.9525 cm)
Dog Small: ⅝” or ¾" (1.5875 cm or 1.905 cm)
Dog Medium and Large: 1” (2.54 cm)
Cat and X-Small Dog: ⅜” (0.9525 cm)
Small Dog: ⅝” or ¾" (1.5875 cm or 1.905 cm)
Medium and Large Dog: 1” (2.54 cm)
Use a flexible measuring tape or a piece of string* around the pet’s neck. Allow room by placing two fingers between the collar and the pet’s neck.
*When using the string method, a flat ruler is needed to get the measurement after getting the size around the pet’s neck.
Yes, we can make a larger collar for your pet, however there will be an additional fee and the processing time will be extended.
$5 additional fee for cost of material and labor.
An added 2-3 business days for the processing.
Also known as “Safety” or “Quick Release” buckles, Breakaway buckles are primarily used for cat collars. If the pet is caught on an object, the buckle will release with a bit of pressure freeing the pet from any harm.
All the collars we sell are adjustable.
Cat collars come with a bell attached to the collar with a split ring. The bell and split ring are removable. The buckle is a breakaway.
The x-small dog collar comes with a D-ring for leash and tag use. The buckle is NOT a breakaway.
We offer free shipping for order over $75.
We no longer offer refunds for customers who forget to input their discount codes at checkout. Please remember to input any valid discount codes you want to use at checkout.
We ship Pawsonify Originals worldwide, with the exception of the UK (this is due to the VAT (Value-Added Tax) changes).
Restrictions apply to officially licensed products. Please pay close attention to each listing to see if the item can be shipped to your country (this information can be found in the item listing description). These restrictions are due to our contracts with our licensors.
U.S. First Class Mail: 3-6 business days.
Priority Rate (USPS): 1-3 business days.
UPS Ground: 1-5 business days.
International Customer (USPS):Generally delivered within 14-21 business days. Unfortunately, packages will sometimes be held in customs and delay delivery up to 4 weeks.
Customers are responsible for any import fees/taxes.
We are not responsible for any shipping delays caused by third party companies, that is completely outside of our control. Once we hand the package over to the shipping company it is completely out of our control.
We ship Monday-Friday. We do not ship on weekends or holidays. Shipping times listed above do not include our processing time.
Our checkout page now actually includes our processing time, which is very magical!
Before reaching out to support, please follow these steps below:
Check all possible locations the package may have been left at your address. This usually includes back doors, mailboxes, mail rooms, main offices, etc. Sometimes mail couriers leave it in different spots.
Ask any neighbors or people in your neighborhood or building who may have accidentally received, or retrieved, your package. Sometimes neighbors will see packages out in the open and want to help you by taking it inside so it doesn't get stolen.
If you still can't locate your package, please contact your local post office and advise them of the situation, they might have some solutions for you.
Sometimes packages are scanned as 'delivered' early when they're sorted and loaded onto a vehicle for delivery instead of when they are actually being delivered. When this is the case, the packages usually end up being delivered within a few additional business days.
USPS sometimes skips scanning at locations. This can lead to orders being stuck with the “Package Acceptance Pending” message on tracking. Usually, the order will arrive without any issue, it will just be a bit later than usual.
If the tracking has not updated and the order still hasn’t been delivered after 3 weeks, please reach out to us for help.
Please make sure your shipping address is correct at checkout. You are responsible for paying additional shipping costs if the address you provided on your order is incorrect or missing information and that causes the package to be returned to us.
If you forgot to include information, check your order confirmation email to update your address.
Unfortunately, if the order has already been shipped, we cannot make any changes. We do not have the ability to redirect packages.
It is the responsibility of the customer to ensure that the address provided is correct. Any correction or replacement order due to the address being incorrect is financially the buyer’s responsibility.