Cat (One Size): 8-12" (20-30.5 cm)

Dog X-Small: 8-12" (20-30.5 cm)

Dog Small: 10-15" (25.5-38 cm)

Dog Medium: 13-20" (33-51 cm)

Dog Large: 16-26" (41-66 cm)

We can make larger collars for customers, but there will be added fees because of the extra time and material required.

Collar Widths:

Cat and Dog X-Small: ⅜” (0.9525 cm)

Dog Small: ⅝” or ¾" (1.5875 cm or 1.905 cm)

Dog Medium and Large: 1” (2.54 cm)

Cat and X-Small Dog: ⅜” (0.9525 cm)

Small Dog: ⅝” or ¾" (1.5875 cm or 1.905 cm)

Medium and Large Dog: 1” (2.54 cm)

Use a flexible measuring tape or a piece of string* around the pet’s neck. Allow room by placing two fingers between the collar and the pet’s neck. 

*When using the string method, a flat ruler is needed to get the measurement after getting the size around the pet’s neck.

Yes, we can make a smaller/larger collar for your pet, however there will be an additional fee and the processing time will be extended.

$10 additional fee for cost of material and labor.

An added 2-3 business days for the processing.

Yes.

Also known as “Safety” or “Quick Release” buckles, Breakaway buckles are primarily used for cat collars. If the pet is caught on an object, the buckle will release with a bit of pressure freeing the pet from any harm.

Yes! All collars we sell are adjustable.

Need help figuring out how? Here is a video: Collar Adjusting Video

It's a common concern among cat owners, and there are a few reasons why this happens.

First, let's talk about those sharp little claws. Cats use their claws for various activities like scratching, climbing, and even just kneading on surfaces. When they wear a collar, their claws can easily catch on it during these natural behaviors. This repeated action can lead to fraying or even small tears in the collar material over time.

Second, their teeth, especially if they tend to chew or gnaw on things, can also contribute to the wear and tear of a collar. This is particularly true if the collar is made of a softer material.

A collar requires regular attention and care; it's not something you can just put on your cat and forget about. We suggest a gradual introduction to the collar for your cat. Since cats are often motivated by food, offering treats during this process can be incredibly helpful. If you observe your cat excessively grooming around the collar, scratching at it, or attempting to bite it, we recommend removing the collar and gently working with your furry friend to help them acclimate to wearing their new accessory.

Now, it's essential to understand that this behavior isn't malicious or intentional on your cat's part. It's just their natural instincts at work. Cats explore the world with their mouths and paws, and sometimes that includes their collar.

If you need further assistance with training your kitty to wear a collar, there are many helpful videos out there!

Cat collars come with a bell attached to the collar with a split ring. The bell and split ring are removable. The buckle is a breakaway.

The x-small dog collar comes with a D-ring for leash and tag use. The buckle is NOT a breakaway.

No, we chose to use leather for pet safety.

Leather is more flexible and lightweight. If we chose a lightweight metal, it would have sharp edges which could hurt the pet (imagine if it got stuck in their mouth or if it got folded into their skin). If we chose a metal that would have a nicer finished edge, it would be heavier for the pet (especially cats).

This was a conscientious decision on our part.

• If you're purchasing from the product page, there is an engraving form on the product page itself.
• Pop-ups have a field for adding engraving information.
• Bundles have no engraving input, but you should be prompted to add engraving in your cart.
• Orders placed through Facebook, Instagram, Shop App, etc: to add engraving information to your order, please email us as soon as you've placed your order and we can manually add the engraving information to your order.

If we made a mistake on your Pet ID Tag or the ID Tag arrived damaged/defective, we are more than happy to replace the ID Tag at no cost to you.

If there was a mistake made on the engraving details that were submitted to us, we require a $10 oopsie fee to receive a new ID tag. We encourage you to double check to make sure that the engraving information is correct before submitting your order. If you notice a mistake on your order, please contact us at support@pawsonify.com immediately and provide the correct information to be engraved.

We offer package protection through Route. This protection covers loss, theft, or damage. By paying the small protection fee, you as the buyer will be covered. By declining our paw-some package protection, Pawsonify will not be responsible for any lost, damaged or stolen items.

If you need to file a claim, you can do so through Route by clicking the link: File a Claim

Please be advised:
Claims for packages marked “delivered” must be filed after 5 days and before 30 days from the date the package was marked “delivered.”

Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 for international) and within 30 days from the last checkpoint.

If the latest tracking update shows the shipment is not yet in transit, it will not be covered by the Route policy.

If the address given is incorrect and the package is delivered to the incorrect address, this will not be covered by the Route policy. To ensure a smooth delivery, please take a moment to double-check your shipping details at checkout. If you do notice an error, reach out to our friendly customer support team ASAP.

For more information, you can check Route’s website: https://route.com/insurance

If you still need help or have questions, please email us at support@pawsonify.com

If you've encountered any issues with your order such as damage or items missing, and haven't opted for Route protection, we kindly ask you to reach out to us via email at support@pawsonify.com. We'll make every effort to assist you and explore any available options to address the situation to the best of our ability.

We offer free shipping for order over $100.

We do not offer refunds for customers who forget to input their discount codes at checkout. Please remember to input any valid discount codes you want to use at checkout.

We ship Pawsonify Originals worldwide.

Restrictions apply to officially licensed products. Please pay attention to each listing to see if the item can be shipped to your country (this information can be found in the item listing description). These restrictions are due to our contracts with our licensors.

Customers are responsible for any import fees/taxes.

U.S. First Class Mail: 3-6 business days.

Priority Rate (USPS): 1-3 business days.

UPS Ground: 1-5 business days.

International Customer (USPS):Generally delivered within 14-21 business days. Unfortunately, packages will sometimes be held in customs and delay delivery up to 4 weeks.

Customers are responsible for any import fees/taxes.

We are not responsible for any shipping delays caused by third party companies, that is completely outside of our control. Once we hand the package over to the shipping company it is completely out of our control.

We ship Monday-Friday. We do not ship on weekends or holidays. Shipping times listed above do not include our processing time.

Our checkout page now actually includes our processing time, which is very magical!

Before reaching out to support, please follow these steps below:

Check all possible locations the package may have been left at your address. This usually includes back doors, mailboxes, mail rooms, main offices, etc. Sometimes mail couriers leave it in different spots.

Ask any neighbors or people in your neighborhood or building who may have accidentally received, or retrieved, your package. Sometimes neighbors will see packages out in the open and want to help you by taking it inside so it doesn't get stolen.

If you still can't locate your package, please contact your local post office and advise them of the situation, they might have some solutions for you.

Sometimes packages are scanned as 'delivered' early when they're sorted and loaded onto a vehicle for delivery instead of when they are actually being delivered. When this is the case, the packages usually end up being delivered within a few additional business days.

If you have followed all of these steps and your order still hasn't arrived after 7 days, please reach out to our support.

USPS sometimes skips scanning at locations. This can lead to orders being stuck with the “Package Acceptance Pending” message on tracking. Usually, the order will arrive without any issue, it will just be a bit later than usual. 

If the tracking has not updated and the order still hasn’t been delivered after 3 weeks, please reach out to us for help.

We want to remind you to please double check your shipping address before finalizing your order!

Any issues with delivery resulting in the package being returned to us (Examples: Incorrect Address, Delivery Failed, No Such Number, etc.) will be handled as follows:

Once the package arrives back to our warehouse and we confirm that the package was undeliverable, you will be refunded for the items purchased. If the order includes a customized Pet ID Tag, you will only receive a 50% refund for the price paid for the tag. The refund will not include shipping charges. If you would like to purchase the same items, you will have to place a new order.

If you reach out to us and we are aware of the situation, it will be handled as follows:

We totally understand that mistakes happen, and we're here to help! However, if an order is shipped to the wrong address due to a mistake in the provided information, we're unable to take responsibility. If the package must be reshipped, it is the buyer’s responsibility to pay for a new shipping label. To ensure a smooth delivery, please take a moment to double-check your shipping details at checkout. If you do notice an error, reach out to our friendly customer support team ASAP. We'll do our best to assist within the constraints of our shipping processes. Thanks for your understanding!

If you forgot to include information, check your order confirmation email to update your address. If you have any issues, please contact us at support@pawsonify.com immediately so we can assist you.

If your package was returned to us by USPS:

Unfortunately, we are unable to reship a package that is determined to be undeliverable by USPS. We are unable to provide any detailed information as to why the package was returned to us by USPS. You can use the tracking number of the package to see what the issue is. You can also contact your local Post Office to see what the issue may be.

Any issues with delivery resulting in the package being returned to us (Examples: Incorrect Address, Delivery Failed, No Such Number, etc.) will be handled as follows:

Once the package arrives back to our warehouse and we confirm that the package was undeliverable, you will be refunded for the items purchased. If the order includes a customized Pet ID Tag, you will only receive a 50% refund for the price paid for the tag. The refund will not include shipping charges. If you would like to repurchase the same items, you will have to place a new order. In order to do this, please reach out to us at support@pawsonify.com.

If you forgot to include information, check your order confirmation email to update your address. If you have any issues, please contact us at support@pawsonify.com immediately so we can assist you.

We want to make sure that you are satisfied with your item! In order for the item to be eligible for a return, the item must be unused, unwashed, and in the same condition in which you received it.

Unacceptable returns: 

• Your pet chews on the buckle and breaks it.
• Material is frayed or torn due to pet biting or scratching.
• Physical damage to the product are not product defects.
• Material on the item is dirty or stained.

Items that do not qualify for returns:

• Custom Sized Collars
• B-Grade Items
• Discontinued Items.

Returns received within 30 days of delivery date will be refunded. If the order includes a customized Pet ID Tag, you will only receive a 50% refund for the price paid for the tag. The refund will not include the original shipping costs. If the item being returned is damaged and not in the same condition in which you received it, we will charge a $5 restocking fee which will be deducted from the refund. Returns after 30 days of delivery cannot be accepted.

Please note, the cost of shipping on returns is not covered by Pawsonify. 

Upon receiving the item and confirming it is acceptable, the refund will be issued to the form of payment that was used for the purchase. The refund can take 3-5 business days to reflect in your account.

To process a return, please visit our Return & Exchange Portal.

If you would like to exchange an item for a different color or size, you can return the purchased item for an exchange within 30 days of delivery. 

Note that all shipping costs involved with exchanges are the customer's responsibility. Please be sure to measure your pet and double check the items you are ordering.

In order for the item to be eligible for an exchange, the item must be unused, unwashed, and in the same condition in which you received it.

Items that do not qualify for exchanges:

• Engraved Pet ID Tags
• B-Grade Items
• Custom Sized Collars
• Discontinued Items.

We replace items if they are defective or damaged upon receipt. You must contact us within 30 days of delivery to be eligible. 

To process an exchange, please visit our Return & Exchange Portal. 

Yes, we are!

It's best to purchase from us directly (it's expensive for us to sell on Amazon), but if you want that Amazon Prime Shipping speed, we honestly don't blame you.

We will always carry a larger variety of products on our website and offer greater bundle discounts on our website.

Please contact us with the discount code you are trying to use and we will do our best to investigate why it isn't working!

Please Note: If you already placed an order, we can no longer make post-purchase discount adjustments to your order.

We are now on FAIRE!

🔗 Click to purchase!

We have limitations of what can be sold wholesale, so please check our FAIRE account. ✨