We can make larger collars for customers, but there will be added fees because of the extra time and material required.
Cat and Dog X-Small: ⅜” (0.9525 cm)
Dog Small: ⅝” or ¾" (1.5875 cm or 1.905 cm)
Dog Medium and Large: 1” (2.54 cm)
Cat and X-Small Dog: ⅜” (0.9525 cm)
Small Dog: ⅝” or ¾" (1.5875 cm or 1.905 cm)
Medium and Large Dog: 1” (2.54 cm)
Use a flexible measuring tape or a piece of string* around the pet’s neck. Allow room by placing two fingers between the collar and the pet’s neck.
*When using the string method, a flat ruler is needed to get the measurement after getting the size around the pet’s neck.
Yes, we can make a larger collar for your pet, however there will be an additional fee and the processing time will be extended.
$5 additional fee for cost of material and labor.
An added 2-3 business days for the processing.
Also known as “Safety” or “Quick Release” buckles, Breakaway buckles are primarily used for cat collars. If the pet is caught on an object, the buckle will release with a bit of pressure freeing the pet from any harm.
All the collars we sell are adjustable.
Cat collars come with a bell attached to the collar with a split ring. The bell and split ring are removable. The buckle is a breakaway.
The x-small dog collar comes with a D-ring for leash and tag use. The buckle is NOT a breakaway.
We ship Pawsonify Originals worldwide, with the exception of the UK (this is due to the VAT (Value-Added Tax) changes).
Restrictions apply to officially licensed products. Please pay close attention to each listing to see if the item can be shipped to your country (this information can be found in the item listing description). These resctrictions are due to the contracts
Processing time for orders is 3-5 business days.
U.S. First Class Mail - Expect your order to be delivered within 2-5 business days. This is an estimate and sometimes there might be delays outside of our control.
U.S. Priority Mail & Express - For USPS Priority Mail delivery is generally within 1-3 business days, with most locations only taking 2 days. USPS Priority Express usually guarantees overnight (1 day) to most locations.
International Customers - Generally delivered within 8-14 business days. If you choose to upgrade to USPS Priority Mail International packages are usually delivered within 6-10 business days. Unfortunately, packages will sometimes be held in customs and delay delivery up to 3 weeks. The customer is responsible for any import/taxes.
Holiday and unusual circumstances (Example: COVID-19) - Normal shipping times may increase up to 8-10 days depending on how busy USPS is at that time.
Before reaching out to support, please follow these steps below:
Check all possible locations the package may have been left at your address. This usually includes back doors, mailboxes, mail rooms, main offices, etc. Sometimes mail couriers leave it in different spots.
Ask any neighbors or people in your neighborhood or building who may have accidentally received, or retrieved, your package. Sometimes neighbors will see packages out in the open and want to help you by taking it inside so it doesn't get stolen.
If you still can't locate your package, please contact your local post office and advise them of the situation, they might have some solutions for you.
Sometimes packages are scanned as 'delivered' early when they're sorted and loaded onto a vehicle for delivery instead of when they are actually being delivered. When this is the case, the packages usually end up being delivered within a few additional business days.
If you have followed all of these steps and your order still hasn't arrived, please reach out to our support.
USPS sometimes skips scanning at locations. This can lead to orders being stuck with the “Package Acceptance Pending” message on tracking. Usually, the order will arrive without any issue, it will just be a bit later than usual.
If the tracking has not updated and the order still hasn’t been delivered after 3 weeks, please reach out to us for help.
Unfortunately, if the order has already been shipped, we cannot make any changes. We do not have the ability to redirect packages.
It is the responsibility of the customer to ensure that the address provided is correct. Any correction or replacement order due to the address being incorrect is financially the buyer’s responsibility.
If you need to exchange an item, here are the steps to follow:
**The returned items must be like-new condition, resellable, and have no pet fur attached.**
Items that cannot be exchanged are: Engraved I.D. tags
You must initiate an exchange request within 3 days of receiving the item.
You must ship the item back within 15 days of receiving the item. Shipping costs are the responsibility of the buyer. We will cover the cost of shipping the new item.
We only cover the shipping cost of the new item for domestic orders within the United States . Customers outside of the United States are responsible for all shipping costs involved with exchanges.