Dango Pet Tag

Engraving is included at no extra cost! Every Pet Tag comes with complimentary engraving, so you can personalize it to your liking without any additional charges.

When customizing your Pet Tag, it’s best to include essential information due to limited space.

• Your pet’s name
• A contact phone number
• A note if your pet is microchipped
• You can also include a short message like “Call if Lost”

Currently, we’re unable to offer emoji engraving. If an emoji is included, the engraving will be completed without it. 😔

If there’s an error on your Pet Tag due to our mistake, we’ll happily replace it at no cost.If the mistake is based on the information provided, we can create a new tag for you for a $10 fee, which includes shipping.

We encourage customers to double check to make sure that the engraving information is correct before submitting your order.

If you spot an error after ordering, use our Pet Tag Customizer right away with the correct details to update your engraving info.

If you prefer a blank Pet Tag, simply enter “N/A” in the engraving field, and we’ll send it to you without any engraving.

If no information is provided and “N/A” isn’t entered, we’ll follow up with you to confirm whether you’d like engraving. If we don’t hear back within 5 business days, we’ll proceed with shipping a blank tag for you.

Since customized products are made just for you, we’re unable to resell them. However, we’re happy to offer a 50% refund on returned items to help make things right.

Thanks for your understanding!

Yes, this product is backed by our 6-month warranty! If it breaks within that time, we’ll gladly provide a replacement to ensure your satisfaction.

Click here for warranty information.

Yes! We offer free shipping on all orders over $35 within the USA. Just make sure your cart total meets the minimum, and the shipping discount will automatically apply at checkout. 🎉

Shipping times depend on the shipping method you choose at checkout:

• U.S. First Class Mail: 2–6 business days

• UPS Ground: 1–5 business days

Please keep in mind these estimates do not include our processing time, so your order may take a bit longer to arrive. We’ll do our best to get it to you as quickly as possible!