Refund policy

Returns:

We want to make sure that you are satisfied with your item! In order for the item to be eligible for a return, the item must be unused, unwashed, and in the same condition in which you received it. This does not apply to Custom Sized Collars, B-Grade Items, and Discontinued Items.

Unacceptable returns: 

• Your pet chews on the buckle and breaks it.
• Material is frayed or torn due to pet biting or scratching.
• Physical damage to the product are not product defects.
• Material on the item is dirty or stained.

Returns received within 30 days of delivery date will be refunded. If the order includes a customized Pet ID Tag, you will only receive a 50% refund for the price paid for the tag. The refund will not include shipping costs. If the item being returned is damaged and not in the same condition in which you received it, we will charge a $5 restocking fee which will be deducted from the refund. Returns after 30 days of delivery cannot be accepted.

Please note, the cost of shipping on returns is not covered by Pawsonify. 

Upon receiving the item and confirming it is acceptable, the refund will be issued to the form of payment that was used for the purchase. The refund can take 3-5 business days to reflect in your account.

Cancellations:

Orders can be cancelled without approval within 24 hours of the order being placed. After that you must submit a cancellation request which needs to be approved by our staff.

• Customized Pet ID Tags that have already been engraved are eligible for a 50% refund of the tag price. Because engraving is made to order, we cannot refund the full amount.
• Custom-sized collars are non-refundable.

For order cancellations, please visit our Return & Exchange Portal.

Exchanges:

If you would like to exchange an item for a different color or size, you can return the purchased item for an exchange within 30 days of delivery.  Note that all shipping costs involved with exchanges are the customer's responsibility. Please be sure to measure your pet and double check the items you are ordering.

In order for the item to be eligible for an exchange, the item must be unused, unwashed, and in the same condition in which you received it.

Items that do not qualify for exchanges:

• Engraved Pet ID Tags
• B-Grade Items
• Discontinued Items.

We replace items if they are defective or damaged upon receipt. You must contact us within 30 days of delivery to be eligible. 

To process an exchange, please visit our Return & Exchange Portal. 

Shipping:

To return your product, you should mail your product to:

Pawsonify LLC
ATTN: Returns & Exchanges
1411 N Batavia St 112
Orange, CA 92867

You are responsible for the cost of shipping your item back to us, and the shipping you paid at checkout is not refunded.

For example: if you ordered a $20 collar and paid $6.95 shipping, the refund on that collar would be $20. The $6.95 you paid to have it delivered is not returned, and you cover the postage to send it back.

If your order shipped free and you return all of it, the $6.95 shipping we covered is deducted from your refund instead. A $55 order returned in full would be refunded $48.05. Partial returns are not affected.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Incorrect Information on Pet ID Tag:

If we made a mistake on your Pet ID Tag or the ID Tag arrived damaged/defective, we are more than happy to replace the ID Tag at no cost to you.

If there was a mistake made on the engraving details that were submitted to us, we require a $10 oopsie fee to receive a new ID tag. We encourage you to double check to make sure that the engraving information is correct before submitting your order. If you notice a mistake on your order, please contact us immediately and provide the correct information to be engraved.