For requests to return an item for a refund, please Contact Us. You have 15 days to return the item starting from the date the item is delivered. The item must be in new, unused, and resellable condition (No signs of wear or pet hair)*.
*If the item is returned showing signs of wear or has pet hair attached, there will be a surcharge of $5 deducted from your refund.
Items that cannot be returned or refunded: Engraved I.D. tags.
Shipping costs for returns are the responsibility of the buyer.
Please note, there is a 15% restocking fee that is deducted from the amount of the refund.
Once your return is received and its condition has been inspected, a refund will be issued to the original payment source (the refund could take 3-5 days to appear in the account).
We reserve the right to reject any item that does not meet our criteria stated in our policy.