Return & Exchange Information

Thank you for filling out our form, we've received your request! An email should have been sent to you with details regarding the exchange. Please send returns and exchanges to:

Pawsonify
Returns & Exchanges
1411 N Batavia St #112
Orange, CA 92867

Please make sure the product is in like-new condition and free of fur.

The sooner you send back your order, the sooner we can help you with your return or exchange. We recommend you send the shipment with tracking. We are not responsible for lost returns.

Once we have received your returned product, we will bill you for additional shipping costs to ship the new product to you. Shipping costs are the responsibility of the buyer.

If you are exchanging a defective product we will be in touch with you within 24-48 hours (during business hours Monday-Friday 9-5PM) and email a shipping label. Please be sure to use the shipping label within 1 week, otherwise we will void the label and you will no longer be able to exchange the product.