We sincerely appreciate your support during this time, we know it's a very tough time for everyone (including us). This article will generally outline what is going on with Pawsonify, shipping times, and more.
Are you still taking orders?
Yes! Pawsonify is still taking orders, shipping products, working on stock, and designing new products at this time.
Shipping & Processing Times
We are currently shipping out orders 1-2 times a week. Packages will be dropped off at our local USPS office in the package drop off area. Monday and Thursday are our "scheduled" drop-off days.
Processing time is currently 3-5 business days (not including USPS processing time). Shipping confirmation emails are sent out the day that we schedule to drop packages off at the post office. If things get out of hand we will rely on USPS pick-up instead.
Priority Mail and DHL are currently disabled as shipping options. We are not shipping out orders as quickly as we normally would, so we don't want customers paying extra for expedited mail when we can't meet those expectations. We will re-enable those shipping options in the future.
Custom engraved tags are processed once a week, which means it might take additional time to complete your order.
CAT ALLERGIES: if you are placing an order and have a cat allergy, please leave a note with your order. Our team includes two nosy cats that like to be involved with Pawsonify when they can be. If you leave a note we can take extra care to make sure your order is handled without their involvement.
Yes, we are still taking international orders, but please read USPS's International Service Alerts. If you are within one of the countries affected by service suspension we will be unable to ship orders until further notice.
A few orders/products are currently experiencing some delays due to production issues. A few Katsucon orders are still being worked on and scheduled to be complete as soon as possible, as well as the remainder of the Wizard Pet collar pre-orders. There have been some delays outside of our control unfortunately and we appreciate all your support and patience at this time.
How has Pawsonify been affected by the pandemic?
Pawsonify is located in Los Angeles and is currently following the "Safer at Home" emergency order by Mayor Garcetti. The order was put in effect on March 19 and on that day I (Vensy) packed all the essentials of the business (supplies, materials, tools, etc.) and brought it home to my apartment. I am currently running the business entirely from a tiny corner in my apartment - it's 1/8th the size of my normal studio space.
Patience with orders is highly appreciated, as I cannot multi-task as easily as I can in my normal studio. I currently am doing all Pawsonify work from a single folded table - normally I have four different tables/stations to work from, allowing me to easily work on various things at once.
Additionally, it's not safe, nor feasible, to bring my laser cutter home to my apartment so I currently can not engrave custom ninja collars, nor can I continue the development of certain products I was planning. I will be changing course to work on other products instead.
The "Safer at Home" emergency order is in place until April 19 at minimum, but might be in place an additional month afterwards. Unfortunately, even though I'm currently not using my studio space I still need to pay rent on it - so essentially I'm paying double rent, and for a space I can't even use.
Your support is highly appreciated at this time.
Many of the events that I was planning on vending at have been cancelled or postponed. Those events are major income sources for the business (and myself) so any support at this time is highly appreciated. I'll be running sales and offering discounts and promotions to help customers out financially as often as I can. As of writing this post, I am offering free shipping on orders of $25 or more (normally free shipping is offered at $40).
I feel very lucky that I can still run my business, so I thank each and every one of you who has support Pawsonify in the past and in the future. Without you I would not be able to continue this business at this time.
Thank you so much for your continued support.
Here's a look at my mini working-from-home studio space in my apartment!
I feel very lucky that I even had the availability to make this happen and that I was able to squeeze all the main Pawsonify essentials into this space.
Meet the dynamic duo: Shimi & Bean
He likes to "help" when I'm working on orders. He spends a lot of time on or around the desk with me.