We sincerely appreciate your support during this time, we know it's a very tough time for everyone (including us). This article will generally outline what is going on with Pawsonify, shipping times, and more.
Are you still taking orders?
Yes! Pawsonify is still taking orders, shipping products, working on stock, and designing new products at this time.
Shipping & Processing Times
We are currently shipping out orders 1-2 times a week. Packages will be dropped off at our local USPS office in the package drop off area. Monday and Thursday are our "scheduled" drop-off days.
Processing time is currently 10-14 business days (not including USPS processing time). Shipping confirmation emails are sent out the day that we schedule to drop packages off at the post office. If things get out of hand we will rely on USPS pick-up instead.
Priority Mail and DHL are currently disabled as shipping options. We are not shipping out orders as quickly as we normally would, so we don't want customers paying extra for expedited mail when we can't meet those expectations. We will re-enable those shipping options in the future.
Custom engraved tags will be back to being processed quicker, but we are currently very low on stock on most of our tags and are waiting for our next shipment.
Yes, we are still taking international orders, but please read USPS's International Service Alerts. If you are within one of the countries affected by service suspension we will be unable to ship orders until further notice.
A few orders/products are currently experiencing some delays due to production issues. A few Katsucon orders are still being worked on and scheduled to be complete as soon as possible, as well as the remainder of the Wizard Pet collar pre-orders. There have been some delays outside of our control unfortunately and we appreciate all your support and patience at this time.
Pre-order Dog Tags are also being delayed due to production delays. We will be emailing out everyone who pre-ordered to give an update! The current estimate is that they should arrive by the end of June, so hoping to have them shipped out early July.
Pawsonify has finally moved back to its normal studio, however, due to some personal complications (for me, Vensy) as well as current curfews being instated in Los Angeles County, I have not been able to get the space fully setup yet which is slowing me down when it comes to fulfilling orders.
On average I only get about 3-4 hours per day when I go there to work on unpacking/setup, engraving, packing orders, and creating new products. I've bumped up the processing time on orders to 10-14 days to hopefully help alleviate the pressure to fulfill orders as quickly, giving me some time to get things in order again.